We are a global team on a mission to solve the persistent problem of migraine through advanced therapeutic innovations. Our name, CEFALY (pronounced sef‑a‑LEE), is derived from céphalée, the French word for headache, and cephalic, a medical term that means “related to the head.“
Since 2008, we’ve continued to test and improve our proprietary device, CEFALY DUAL, to offer people with migraine a safe and effective, drug-free treatment.

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for compassionately supporting and assisting our customers.

Responsibilities

  • Communicate with customers via phone, email and chat
  • Provide knowledgeable answers to questions about product, pricing and availability
  • Work with internal departments to meet customer's needs
  • Data entry in various platforms - place orders, process returns, refunds
  • Have patience to troubleshoot if customer is having an issue working the device.


Qualifications

  • At least 1 - 3 years' of relevant work experience
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work
  • Comfortable on computer systems and learns them easily
  • Bilingual a plus *French and/or Spanish


Will work out of Darien, CT office.

Hours are 9am to 5pm Monday - Friday.